Terms & conditions.

These terms apply to the ConnectCover document-service website and any document order we expressly accept under them. They explain the use of the website, the nature of our records and checklists, and the terms for an accepted order.

Read the relevant description and agreed order details alongside these terms. These terms do not retrospectively replace the terms of an earlier purchase or a different service.

ConnectCover is the document-service brand of the following operator. References to “we”, “us” and “our” mean:

Use the website lawfully and only access information you are entitled to use.

• Do not impersonate another person or submit information for a deceptive purpose.
• Do not attempt to bypass access controls, obtain another customer’s documents or disrupt the service.
• Do not introduce malicious software, abuse the vehicle lookup or copy protected material beyond what the law or these terms permit.

Check names, vehicle details, dates, references and notes before asking us to use them. Only provide another person’s information where you have an appropriate basis to do so.

Distinguish facts you know from observations or matters still to be confirmed. Tell us about a material error when you notice it. Your responsibility for your information does not remove our responsibility for errors we introduce.

Our formats include car records, van records, learner practice logs and vehicle collection checklists. Choose the format by its stated purpose and the information you want to organise.

The description for an accepted order must identify its contents, price, file format, delivery arrangements and any included revisions. General examples do not add items that are not part of that order.

The records, logs and checklists organise information supplied for a particular purpose. They do not independently verify that information or turn it into a statement by a third party.

A vehicle record does not establish ownership or replace an inspection. A practice log is a personal record, not a qualification. A collection checklist helps organise the actual requirements given by the organisation holding the vehicle; it does not itself authorise release.

Ask the receiving organisation what it requires before relying on a document for a particular process.

Review the requested information and agreed deliverables before placing an order. Check the document when it arrives and tell us promptly if something is missing, inaccurate or different from what was agreed.

A vehicle lookup is a starting point. Compare the result with your vehicle information and resolve a mismatch rather than relying on a result you know may be wrong.

For an order we offer to accept, the total price, applicable taxes and any additional charges must be clear before you commit to payment. Optional extras require your agreement.

Payment must use the method presented for that order. Do not send card details in a support message. If a payment error occurs, check whether a payment was taken before trying again.

Browsing, using vehicle search or entering information does not create an order. A contract for a document is formed only when we expressly confirm acceptance of the order and its agreed details.

We will provide confirmation and a copy of the applicable terms in a form you can keep. If an order cannot be accepted, any payment taken for that unaccepted order must be returned.

The agreed order details set out the delivery method and timing. Digital documents require a compatible device and software capable of opening the stated file type; PDF files normally require a PDF reader.

Where document access is supplied, follow the instructions provided with the order. Keep references and download links private. Tell us if an agreed delivery does not arrive or a file cannot be opened.

If we introduce an error or fail to provide what was agreed, tell us so that the appropriate correction or other remedy can be arranged. This does not limit your legal rights.

A request for new information, a different format or work outside the agreed scope may be a separate revision. Any additional charge must be agreed before that work is carried out.

If you are a UK consumer entering a qualifying distance contract for digital content or services, you normally have 14 days after the contract is made to cancel without giving a reason.

For digital content supplied during that period, the cancellation right is lost only when supply begins after your express consent and acknowledgement that the right will be lost, with the required confirmation. Simply paying, accepting these terms or asking for a personalised PDF does not by itself waive that right.

If you expressly request a service to start within the cancellation period, a lawful proportionate charge may apply for work completed before cancellation. Loss of the right after full performance requires the conditions set by law, including the necessary request and acknowledgement.

To cancel, send a clear statement to enquiries@connectcover.uk or our postal address. Include your name, order reference if available, and the date of the order. You may use the following wording, but do not have to: “I wish to cancel my document order. My name is …, my order reference is …, and I ordered on ….”

Where cancellation law requires a refund for a digital-content or service order, we will return the amount due without undue delay and within 14 days of being told of the cancellation, using the original payment method unless you agree otherwise, without a refund fee.

For an enquiry or complaint, email enquiries@connectcover.uk with the relevant reference, a description of the issue and the outcome you are seeking. You can also write to our postal address. Keep a copy of what you send.

We will consider the information, explain any further details needed and respond to the substance of your complaint. Keep passwords and payment-card details out of correspondence.

The on-page document guide gives automated information. It is not a live-agent conversation. A form message saying your enquiry was not sent must not be treated as an acknowledgement of receipt.

Maintenance, security incidents or technical faults can affect access. We may take proportionate steps to protect the website and its users.

An interruption does not remove an obligation to fulfil an accepted order, provide a remedy where required, or respect your legal rights.

Where UK consumer law applies, digital content must be of satisfactory quality, fit for an agreed purpose and as described. Services must be performed with reasonable care and skill.

If those requirements are not met, the available remedies can include repair or replacement of digital content, repeat performance of a service, a price reduction or a refund where the law provides for it. Cancellation of a change-of-mind right does not remove rights relating to defective or misdescribed content or services.

Nothing in these terms restricts rights or remedies that cannot lawfully be excluded.

You keep your rights in the information and material you provide. You authorise us to use it only as needed to carry out the agreed work and meet lawful obligations.

Our brand, website, software and template designs remain ours or our licensors’. For a document supplied to you, you may keep, print and share the completed document for its agreed purpose, including with people involved in a handover or collection.

This does not give permission to resell our templates, copy the website or falsely attribute a document to another organisation.

External websites and data providers may have their own terms and notices. Check them when you use those services.

We remain responsible for our own contractual and legal obligations. The involvement of a supplier does not automatically remove those responsibilities.

Our Privacy notice explains the information involved in using these pages, vehicle search, contact and document-access forms, and direct correspondence.

Only share information that is relevant to your request and that you are entitled to provide.

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

Nothing here excludes responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. Your statutory rights remain intact.

We do not promise an outcome that depends on a third party’s separate requirements or decision. That does not excuse a failure to deliver the document or service we agreed to provide.

Do not use the service to fabricate facts, impersonate an issuer, misrepresent a document’s purpose or deceive another person or organisation.

We may refuse unlawful work and take proportionate action against misuse, while respecting applicable rights and any obligation to account for payments received.

We may update these terms for future use of the website or future orders. The publication date identifies the version.

A later version does not retrospectively change an accepted order without an appropriate agreement or legal basis. Keep the terms supplied with your order.

Applicable law determines the rights and obligations of the parties and which courts may hear a dispute. These terms do not require you to give up mandatory consumer protections available where you live.

The operator’s Gibraltar address does not by itself remove protections that apply to a UK consumer. No exclusive foreign-court requirement is imposed by these terms.

For questions about these terms, an accepted order or a cancellation, contact:

For guidance and document-related questions, visit the Help centre or Contact page. Check that an online message has actually been sent; you can use the email or postal address above directly.