Questions, answered.

Explore car records, van records, learner practice logs and vehicle collection checklists. Each format brings the information you supply into a clear, readable document.

Start with what you want to organise. Car and van records keep vehicle details and handover notes together. A learner log records practice sessions, while a collection checklist helps you prepare the details and items you need to bring.

The contents depend on the format: vehicle details, dated notes, practice entries or checklist items. Each product page explains its purpose and the information it can organise. Check the agreed contents of your order for the exact deliverables.

Gather the vehicle details and the notes relevant to your chosen format. For a handover, this might include condition observations, keys and equipment. For a practice log, keep session dates and the skills you worked on. Only include information you are entitled to share.

Enter the registration on the homepage to request basic vehicle details from our data provider. Check the result against your own information before using it. The search helps identify the vehicle; it does not place an order.

Check the registration for mistyped letters or numbers and try again. If it still cannot be found, contact the team with the registration and a description of the problem. Do not choose a different vehicle just to continue.

Compare the registration, make and model with the records you hold. If there is a mismatch, stop and resolve it before using the details in a document. Include the incorrect result when contacting the team so the issue is clear.

Car and van records can organise the information supplied for a handover, such as the date, condition notes, keys and equipment. Record observations accurately and check the details with the people involved.

Record the date, the skills practised and any useful notes for next time. Keep entries specific so you can discuss progress with your supervisor or instructor and decide what to work on next.

Confirm the appointment, location and required documents directly with the organisation holding the vehicle. Use your checklist to keep those requirements and any unanswered questions together before travelling.

You can share a completed record for its intended purpose. If another organisation needs particular evidence or a specific format, ask what it requires first. A personal record or checklist does not independently verify the information in it.

Most current phones and computers can open PDF files in a browser or PDF reader. Save a copy somewhere you can find again and give it a recognisable filename. Keep documents containing personal information private and only share them with the intended recipient.

The delivery method and timing are set out in the details agreed for your order. Keep your confirmation and follow the access instructions supplied with it. If an agreed delivery does not arrive, contact the team with your reference.

Check the total price, document contents and any included revisions in the order details before agreeing to a purchase. Any optional extra or additional work should have its price agreed first.

Contact the team with your document reference, the detail that needs attention and the correct information. Explain whether something differs from the agreed order or you want to add new information, so the appropriate correction or revision can be discussed.

Start with the Help centre for document guidance or use Contact to find the right enquiry topic. Have your reference and a short explanation ready. For an existing order, you can also use the contact details supplied with it.